Epson Projector Management: Cloud Connection Issue and Recovery Method for Certain Projectors

Epson Projector Management Connected Customers

Important Notice From Epson Projector Management Connected on Thursday, May 8, 2025:

Dear Epson Projector Management Connected (EPMC) Administrators,

Thank you for your continued use of EPMC.
We have identified an issue where the Epson Projector Connected Agent cannot upload projector logs. Please log in to EPMC and check the status of your projectors. If all projectors display "No Response" despite being operational, we apologize for the inconvenience and request that you reinstall the Epson Projector Connected Agent following the recovery steps outlined below.
https://www.projection-service.epson.com/epm-connected/

Additionally, we plan to update the Epson Projector Connected Agent in June 2025, which may cause similar issues depending on your environment. If this occurs, please follow the recovery steps again.

Recovery Steps:
1. Restart the computer on which the Epson Projector Connected Agent is installed.
2. Uninstall the Epson Projector Connected Agent from the computer you used in step 1.
3. Log in to Epson Projector Management Connected and download the Epson Projector Connected Agent from “My Account”.
4. Install the Epson Projector Connected Agent on the computer you used in step 1.
5. On the Windows computer, select Start and click “EPMC_Agent” to launch the Epson Projector Connected Agent.
6. In the Epson Projector Connected Agent, go to File > Environment Setup > Send Log Immediately, select "Hour Interval Log", and press the "Send" button.
7. Confirm that the projector logs have been updated in Epson Projector Management Connected.

Please note that this operation will not delete environment settings or projector registration information from the Epson Projector Connected Agent, so there is no need to reconfigure after reinstallation.

Thank you for your cooperation and understanding.